Refund policy
Returns & Exchanges
The return must be sent back within 14 days of the delivery date.
Unfortunately we are unable to offer free returns. We recommend choosing a tracked courier service and also contact us prior to this.
1. Please contact secret@loliday.net, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund. Once your refund has been issued, you will receive a confirmation email.
Return Conditions
1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, bags, beauty, accessories and discounted items.Except for the damage during transportation. So please make sure that the package is not damaged before signing for your package.
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-LOLIDAY products .
8.We do unfortunately not offer the option to exchange a product. If you want a different color, size or product a new order has to be made on loliday.net. In that case please follow the above instructions on returning a product.
Note: Shipping costs for packages sent out are non-refundable.
9.Due to transportation damages, it is required to report within three days of receiving the package and provide relevant photos of the damages or an unboxing video.
Order Cancellation Policy
- Orders that have not yet entered the processing stage may be cancelled. A 10% cancellation fee will apply to cover non-refundable third-party payment processing and transaction fees incurred when the order was placed.
- Once an order has entered the processing stage or has been shipped, it cannot be cancelled.
- All furniture orders are classified as custom orders. Once a furniture order has entered processing, it cannot be cancelled, as production and supplier arrangements have already commenced.
- Furniture orders typically take 3–6 weeks to arrive at the destination port. Delivery times may be extended due to customs clearance, adverse weather, strikes, port congestion, or other circumstances beyond our control.
- By placing and paying for an order, the customer acknowledges and agrees to these Terms & Conditions and all other applicable policies published on our website.